Privacy Policy

Last updated: January 2, 2023

This Privacy Policy describes how The Furry Company (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from thefurrycompany.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

By accessing or using our Services, you agree to the practices described below. If you do not agree with this Privacy Policy, please discontinue use of our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices, for operational, legal, or regulatory reasons. Any updates will be posted on this Site, and the “Last updated” date will be revised accordingly.

Information We Collect

Information You Provide Directly

When you interact with our Site or Services, we may collect:

  • Contact information: Name, billing/shipping address, email address, phone number.

  • Order details: Products purchased, payment confirmation, delivery information.

  • Account details: Username, password, and security credentials.

  • Shopping activity: Items viewed, added to cart, or added to wishlist.

  • Customer support content: Any details or attachments you include when contacting us.

Information We Collect Automatically (Cookies & Usage Data)

We automatically collect certain information about your device and activity through cookies and similar technologies, including:

  • IP address, browser type, and device details.

  • How you interact with our Site (pages viewed, clicks, session duration).

  • Shopping preferences and actions to optimize your experience.

For details on Shopify-related cookies, see: Shopify’s Cookie Policy.

Information from Third Parties

We may receive information about you from:

  • Shopify (our platform provider).

  • Payment processors (billing and transaction information).

  • Marketing and advertising partners who help us analyze and promote our Services.

How We Use Your Personal Information

We use your information for purposes including:

  • Providing Services: Processing payments, fulfilling orders, arranging shipping, handling returns, and maintaining accounts.

  • Marketing & Advertising: Sending promotional emails, showing tailored ads, and improving user experience.

  • Fraud Prevention & Security: Detecting and addressing suspicious or illegal activity.

  • Customer Support: Responding to inquiries, resolving issues, and enhancing service quality.

How We Share Your Information

We may share your personal information in the following circumstances:

  • With service providers (payment processors, shipping partners, IT providers, analytics platforms).

  • With marketing partners to deliver relevant promotions and advertising.

  • With affiliates or business partners as part of business operations.

  • To comply with legal obligations or enforce terms of service.

  • During business transfers such as mergers, sales, or acquisitions.

We do not sell personal information or use sensitive data to infer characteristics about you.

User-Generated Content

If you post reviews or content on our Site, it may be visible to other users. The Furry Company is not responsible for how third parties use such publicly available information.

Third-Party Websites & Links

Our Site may contain links to external websites. We are not responsible for the privacy practices of third-party sites and encourage you to review their policies.

Children’s Data

Our Services are not directed toward children. We do not knowingly collect data from individuals under 16. If you believe a child has provided personal information, please contact us at info@thefurrycompany.com for removal.

Security & Data Retention

While we implement security measures, no method of transmission or storage is 100% secure. We retain personal data only as long as necessary to:

  • Fulfill the purposes described in this policy.

  • Comply with legal requirements.

  • Resolve disputes and enforce agreements.

Your Rights

Depending on your location, you may have the following rights:

  • Access/Know: Request details on the data we hold about you.

  • Delete: Request deletion of your personal data.

  • Correct: Update inaccurate information.

  • Portability: Receive a copy of your data in a transferable format.

  • Restrict/Withdraw Consent: Limit or withdraw consent for data processing.

  • Manage Communication: Opt out of marketing emails at any time (unsubscribe link provided).

To exercise these rights, contact us at info@thefurrycompany.com. We may require verification before fulfilling requests.

Complaints

If you have concerns about our data practices, please email info@thefurrycompany.com. If you are unsatisfied with our response, you may have the right to contact your local data protection authority.

International Users

Your personal data may be transferred outside of your country of residence, including to the United States. We rely on recognized legal safeguards such as the EU Standard Contractual Clauses where required.

Contact Us

For any questions, requests, or complaints regarding this Privacy Policy, please contact us at:

📧 info@thefurrycompany.com